Bolt Announces The Usage Of Speech-to-Text Feature to Improve Driver-Rider Communication

Bolt, a leading ride-hailing service, has introduced a new speech-to-text feature in its driver app chat. This enhancement aims to streamline communication between drivers and riders, especially in areas with diverse languages.

The new feature allows drivers to speak their messages, which are then converted into text for riders to read. This is expected to make communication faster and easier, reducing the need for drivers to type while driving.

Yahaya Mohammed, Bolt Nigeria’s Country Manager, highlighted the significance of this upgrade. “We recognize the importance of efficient communication between our drivers and riders. This speech-to-text feature is part of our ongoing efforts to improve interactions on our platform,” he said.

Currently available on Android devices, drivers can use the feature by tapping the microphone icon in the chat interface and allowing the app to access their device’s microphone. They can then dictate their messages, review the transcribed text, and send it to riders.

Bolt believes this feature will be particularly useful for local drivers in communicating with tourists and riders who speak different languages. Operating in over 50 markets globally, Bolt aims to bridge language gaps and enhance user experience with this feature.

While many drivers have welcomed this innovation, some have voiced concerns. Given the current economic challenges in Nigeria, including widespread protests over basic needs, some drivers feel that there are more urgent issues to address.

Despite these concerns, Bolt remains dedicated to improving its platform and supporting its drivers through various initiatives, including in-app calls, chat messages, and language programs.

Source: Technext24

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